Policy

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1. Only marked product will be returned according to product category. Feel free to contact us for any inconvenience. Please see the detailed terms in the relevant category below.
2. Please note that some products are not eligible for a return if the product is “No longer needed”.
3. Read carefully return / warranty policy (if applicable) of respective category.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Conditions for returns” tab_id=”1550654237518-13959cf1-c2e9″][vc_column_text]1. The supplied goods/products shall be flawless. Buyer shall verify before payment carefully the health of goods/products.
2. The goods/products must have all relevant tags, manual, warranty cards etc.
3. The goods/products shall be returned (if required) as per 1&2.

4. For convenience, please mark “RETURNED” on your parcel (if required)[/vc_column_text][/vc_tta_section][vc_tta_section title=”Issuance of refunds” tab_id=”1550654239574-f0618b6d-05d2″][vc_column_text]

In case goods/products may qualify for refund, the following procedure will be adopted.

The buyer shall complete an online survey form about the faults or quality of the goods/products and affix it with clear picture and rate the vendor.

The buyer will be informed within (2-3) days about eligibility of refund.
The refund amount and shipping fee will be made accordingly.

Our company is eager to solve any dispute only to maintain credibility and
customer satisfaction.

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